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Help Centre

Track your order

We will deliver your order by the Estimated Delivery Date provided in your Payment Confirmation or Order Placed email.

To track your order:

  1. Go to My Account > Orders
  2. Choose the order you wish to track
  3. Click the ‘Track’ button

This is the most current tracking information we have for your order. If this date changes, we will let you know as soon as possible via email or SMS.

If the estimated delivery date for your order has passed and your tracking information hasn’t changed, please select the Contact Us button below.

Item missing or incorrect in order received

f you have a missing or incorrect item in your order, please contact us within 7 days of your order being received.

Before contacting us about a missing item, follow the steps below:

Check if any of the items are being delivered separately, or are cancelled and/or not yet shipped

  1. Go to My Account > Orders
  2. Choose the order you wish to track
  3. Click the “Order Details” button for more information

If you still cannot find your missing item or the item is incorrect, please select Contact Us below and provide us with the following information:

  • The number of items missing
  • The product title of the missing items
  • Whether the order received was received in a good condition and sealed i.e. the box or parcel was not tampered with
  • Whether someone else received the order on your behalf. e.g. reception

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